First direct call centre

Find out about the amazing careers on offer at first direct. First Direct has come top of all our bank polls on customer service over. Leeds (above, right) to speak .

Hamilton is the larger of the two call centres. The same cannot be said for many of the me-too call centre . Reviews from first direct employees about first direct culture, salaries,. Would you like to remove your specialism?

According to their site, they have 1. After verifying the customers identity the Banking Representative (BR) can call up . The building is on the site of the former John Waddingtons packaging factory. Acting as the voice of UK call centres for HSBC marketing . For example, a lot of the banks measure call centre staff using . HSBC job cuts plan sparked union outrage. Caunton were responsible for the design, supply, . Back in June, HSBC responded to the new legislation by announcing that its UK retail banking operations would be rebranded. They also understand well that areas like the call centre might be only used .

Financial Solution Centre, Waterloo Street, Glasgow, G6DB. HSBC and first direct bank are happy with our working relationship with Microcom. The Excellence Centre interview: First. First direct is an award winning commercial bank based in the UK with its headquarters located.

Research report commissioned by the online-bank first direct on the. This states that call centres as we know them today originate from the. As Lisa Woo head of marketing at first direct . FirstDirect therefore needed to consider who would be prepared to make the switch – an. Call centre staff are friendly and helpful – they are not restricted as . Elsewhere in the organisation, bonus payments for call-centre staff are.

FIRST DIRECT CURRENT ACCOUNT: FD is part of HSBC, but the call centres are . Looking to flex your customer service muscle? There are newer employer reviews for first direct. An exciting opportunity for an individual to be the first point of contact for . At the time of writing, the main sections of their call centre are:. Our UK based call centres are full of friendly staff who provide great .